Return Policy

We offer a 72-hour return window, meaning you have three (3) days from the date you receive your item to request a return.

To be eligible for a return, items must be in their original condition—unworn, unused, and in the original packaging—along with the receipt or proof of purchase.

To initiate a return, please contact us at info@lablancus.com. If your return request is approved, we will provide detailed instructions on how and where to send your item.

Please note that return shipping costs are the responsibility of the customer. We are not liable for returns sent without tracking or for packages lost in transit.

If you have any questions regarding returns, feel free to contact us at info@lablancus.com and our team will be happy to assist you.

 

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect. This allows us to promptly assess the issue and ensure it is resolved for you.

 

Non-returnable items

For health and safety reasons, we are unable to accept returns on earrings. Please note that all sale and clearance items are final sale and are not eligible for return or refund.

 

Exchanges

The quickest way to receive your desired item is to return the original purchase. Once your return is approved, you may place a new order separately for the item you’d like instead.

 

Refunds

Once we receive and inspect your return, we’ll notify you to confirm whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that processing times may vary, and it can take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@lablancus.com and we’ll be happy to assist you.